Culture

 

Where can I/we get ideas to help me/us keep my/our business customer-centric?

 

Questions

 

Does the existing leadership drive the business?

 

Do the leaders of the business generate enthusiasm and passion?

 

Are there emerging leaders other than the formal leadership?

 

How well do our people work together as a team?

 

Do all team members appreciate and respect each other?

 

Does the reward system promote teamwork or rivalry, i.e. is building the pie, or getting a bigger personal share, the focus?

 

How innovative is our business in terms of new products, customer service and process improvement?

 

Do new ideas and suggestions come from every level of the business?

 

Are all team members encouraged to make decisions, accept responsibility, and be accountable?

 

Do team members clearly understand their level of authority?

 

Do all team members understand the key attributes to maximising customer service?

 

Is it enjoyable working for our business; are there celebrations for birthdays, major business events, key wins and other positive events?