Systems & processes
How can I solve specific business issues?
How can I get my paperwork under control?
Who can help me sort out my office work?
To what level have our internal processes been systematised?
To what level are our internal processes understood?
Is our policies and procedures manual reviewed and updated?
Do we have formal security procedures?
Do we have an IT management plan?
Do we have a structured quality management system?
How effective is our customer relationship system?
Do we have internal control systems in place?
Level of systematisation
To what extent have the internal processes of our business been systematised?
To what extent are these systems understood throughout the business?
Policies and procedures manual
Is the policies and procedures manual reviewed and updated on a regular basis?
Security
Have we implemented formal security procedures in areas such as IT, physical access, and protection of customer records and proprietary information?
To what extent are the security procedures for assets (tangible and intangible) documented?
IT Management
Do we have an IT management plan that outlines our long term strategic and operating IT plans?
Customer service system
How effective are our systems in monitoring customer service and satisfaction levels?
Do we have a structured quality management system?
How effective is our customer relationship management system?
Internal control system
To what extent are internal control systems in place in the business?