List of articles in category 2015 Title Are you live chatting? Become a more powerful public speaker Cross-functional teams - what are they and when should you use them Business blind spots Creating a great headline Getting online business reviews Using online surveys to target your customers Finding your business niche Make your next meeting more productive Five ways your business can use Instagram Tips for handling customer complaints online What is your legacy? How to create a strong password Why business owners need to be on LinkedIn Selling on social media Good customer service = business success Help your community, help your business Asking for referrals tactfully Setting salaries How to avoid financial pitfalls How to use criticism successfully Social media’s effect on success What to do with late paying customers Five ways to make your small business look BIG Data organisation and storage What you need to know about “Likes” Are you a micromanager? The threat of debt Seeking customer feedback Apology accepted Four things that make you CLICK Cash or accrual accounting? Understanding the difference How to deliver bad news Unique ways to show employees your appreciation Marketing to your perfect customer - using your customer profile The numbers every business owner needs to know Tips to become a better negotiator Cracking the code - How SEO can boost your business Finding your perfect customer - Creating a customer profile Five things that keep business owners up at night Getting the most out of your work day Ideas to boost your brand Sell. Sell. Sell... Things to consider when taking your business to the next level 7 signs you are a bad communicator Raising your prices Know your enemies - taking on your competitors Strategy - the key to your success