List of articles in category 2012 Title Overcoming obstacles Employee chemistry - don't let it fizzle out! Customer lifetime value Converting browsers into buyers - tips for increasing your online sales Reward and retain How over-networking can put you under Developing low-cost, high-impact marketing materials Turning problems into opportunities Keeping your computer at peak performance Policies and procedures manual review Leading by example - How to be a better leader Tips to build your brand Hints to better manage your CRM systems Classifying your customers Bigger is not always better - the pitfalls of expanding too quickly Business mid-life crisis? Revisit and recharge Keeping business projects on track How to boost positive customer feedback Extending your reach: eMarketing How to negotiate like a pro Effective delegation Using offers to win business Building a great team culture The power of word of mouth Tips to help you create a great first impression Driving traffic to your website Inventory management: how much is too much? Features and benefits: highlighting your products Things to secure before taking a holiday Warning signs that your customer headed out the door Customer service, awesome service Best options for inter office communication How to go green, small business style Introducing sales targets Work habits that will help you succeed Tools for monitoring your business performance Reactivating lost customers Short term goals Tips for recruitment Customer centricity in small business An entrepreneur's reading list – book suggestions to help you get to the top Getting your head into the clouds The cash flow tsunami - how to recognise early warning signs Reducing marketing costs while gaining exposure New year email resolutions Managing your sales leads Planning to improve your profitability Are you driving your business or is it driving you?