List of articles in category 2008 Title 20 ways to make employees detest you Attracting subscribers to your e-newsletter Passing your business on to your spouse Retaining skills and knowledge as older workers begin to retire 7 tips for getting your e-mail newsletter delivered and read Don't become an IT disaster statistic Break-even analysis: a simple high-value tool for business owners Handling customers and suppliers through a downturn Small ticket cost cuts add up Keep customers coming back How to 'fire' bad customers The kindness of strangers or, all about peer-to-peer borrowing Private use of company computers puts your business at risk Avoid budget blowouts Listen up - learning from employee suggestions Learn the lessons of franchising success Tips for writing an employee handbook Someone stole … my business! Ask not what you can do for your accountant … Recorded product demos – make product come alive Creative techniques for product naming Finding your niche Small business uses for blogs and wikis Three keys to maintaining a good relationship with suppliers Sketching out the competitive landscape Making your cash work for you Drumming up business during slow times That's a wrap Creating a website that makes your business fly Ten great reasons to use incentives Write a recruitment ad that works Got the payroll blues? Outsourcing could be the solution Dealing with disaster Does social networking pose a threat to your business? What employees want Good workplace design improves productivity Protect yourself from invoice scams Brainstorming your way to innovation Talking to the unhappy customer Improving productivity starts with improving management The power of numbers: profitability ratios Discounting is dangerous Time IS money - so get the best return on your investment Make buying from your website easy Helping customers online Play it safe with your home-based employees The power of numbers: efficiency ratios Growing pains: the perils of unplanned expansion